Costumer Service Representative

Costumer Service Rep

As a member of the customer service team, your primary focus is professionally greeting and communicating with customers to fulfill their parts order needs. This role requires excellent communication, phone etiquette, data entry, and customer service skills.

Greet and assist external customers and dealer parts inquiries via walk-ins, phone, and email communications.

Research, provide estimates, determine availability, and answer general parts questions using electronic and paper parts catalogs.

Perform basic administrative tasks including answering phones, data entry, ERP maintenance, and order reconciliations.

Multi-task and prioritize demands in a fast-paced environment to ensure an efficiently operating customer service department.

Collect accurate and detailed customer order information, including payment methods, to support order processing.

Process internal product price and availability requests from the service department when all information is verified and complete.

Receive tools for customers and maintain and update the Active Log application throughout the day.

Monitor backorders daily, ensuring prompt receipt and distribution of orders.

Act as a backup for back-office functions, such as reception and office supplies.

Other duties as assigned.

Customer service

Sales support

Administrative support

Data entry

Microsoft Office

Microsoft Excel

SAP

Customer support

Front desk

Customer service call center

Inbound call

High school diploma or general education degree (GED)

Ability to read and interpret documents such as safety rules, operating & maintenance instructions, and procedure manuals.

Strong communication skills for customer interactions in-person and via email.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Proficiency in Microsoft Word, Excel, Teams, Outlook, and online vendor tools and order processing systems.

Ability to lift 30 lbs.

Join a team that values precision and innovation in the aircraft industry, with a strong commitment to customer satisfaction. Enjoy a collaborative environment working alongside a team of six, with a consistent Monday to Friday schedule. As a privately owned company with a global presence, we offer stability and opportunities for growth.

Office environment with a team of six. The shift is Monday to Friday, with options of 6am-2:30pm or 6:30am-3pm. We pride ourselves on over half a century of experience in the aircraft industry, offering life cycle solutions tailored to meet client needs. Our company is privately owned, financially strong, and committed to operational excellence, ensuring all employees and processes are focused on supporting customer requirements.

This is a Contract position based out of Tukwila, Washington.

The pay range for this position is $24.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Tukwila, WA.

This position is anticipated to close on Sep 16, 2025.