Call Center Representative - Spanish And English - Pay $18/hr - $20/hr

Bilingual Customer Service / Call Center Associate (English/Spanish)

We are seeking a Bilingual Customer Service / Call Center Associate who is fluent in both English and Spanish. This role involves handling customer inquiries, providing accurate information, and resolving issues through inbound and outbound calls. The ideal candidate is customer-focused, professional, and comfortable working in a fast-paced call center environment.

Key Responsibilities:

• Handle inbound and outbound customer calls in English and Spanish
• Respond to customer questions regarding services, accounts, and processes
• Resolve customer issues efficiently and professionally
• Document all customer interactions accurately in internal systems
• Follow call center procedures and quality standards
• Escalate complex issues to appropriate teams when needed
• Maintain a high level of customer satisfaction

Required Qualifications:

• Fluency in both English and Spanish (spoken and written)
• Previous customer service or call center experience preferred
• Strong communication and listening skills
• Basic computer skills and ability to navigate multiple systems
• Reliable attendance and punctuality
• Ability to work a full-time day shift

Compensation & Schedule:

• Hourly pay range: $18–$20, Based on experience
• Day shift: 8:30 AM–5:00 PM
• Contract-to-hire opportunity with potential for long-term employment

Job Type & Location:

This is a Contract to Hire position based out of Louisville, KY 40210.

Pay and Benefits:

The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Louisville, KY 40210.

Application Deadline:

This position is anticipated to close on Apr 17, 2026.