Technical Support Intern

Technical Support Intern

Aera Technology is a pioneer in the growing category of Decision Intelligence – the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions.

Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and we're growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable.

We're looking for passionate recent graduates to join our Technical Support organization. You will monitor, debug and troubleshoot integrations (ETL jobs) for our customers, which are the backbone for Aera's Cognitive skills. In this role, you will be responsible for troubleshooting customer reported issues, helping internal teams and escalating bugs to Product teams.

Responsibilities

• Quickly learn the functional aspects of Aera's product line Monitoring and troubleshooting integration issues on ETL processes
• Work on customer reported issues by interacting with various teams including QA, App Development, Engineering and Product Management
• Gather information systematically and efficiently perform root cause analysis
• Communicate with customers on the status of issues and project items and being responsible of the ticket life-cycle
• Responsible for respecting the defined SLA's we have with each customer
• Develop knowledge base articles for the use of internal team and external partners
• Participate in a shift rotation

About You

• Bachelor's degree, preferably in computer science or equivalent
• Good debugging, troubleshooting skills
• Strong oral and written English & customer-facing communication skills
• Good knowledge of SQL, Unix, Shell Scripting, 3-tier application architecture, ETL
• Basic Unix knowledge
• Analytical, problem-solving, and creative thinking skills
• Bring a positive, collaborative, team-oriented attitude to the office and your customers every day!

If you share our passion for building a sustainable, intelligent, and efficient world, you're in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series C start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let's build this!

Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, Aera Technology will consider for employment qualified applicants with arrest and conviction records.

Benefits Summary

At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You'll find comprehensive Private Health Care options and well as a monthly home office reimbursement. We offer unlimited access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance.