Corporate IT Support Engineer

Corporate Infrastructure Engineer

Aera Technology is the Decision Intelligence company. We deliver innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Our platform, Aera Decision Cloud™, integrates with your existing systems to digitize, augment, and automate decisions in real time. Aera helps enterprises around the world transform decision making – delivering millions of recommendations that have resulted in significant revenue gains and cost savings for some of the world's best-known brands.

We are looking for a highly motivated Corporate Infrastructure Engineer to support and scale our corporate IT environment. This role will directly report to Aera's Chief People Officer. You will interact with most, if not all, other Technology departments on some level, mainly for troubleshooting and equipment set-ups. You will also interact with HR, Office Management and Facilities for placement of employees and communal computer equipment and Executive Support.

You will play a critical role in managing day-to-day IT infrastructure, supporting end users, and contributing to long-term IT strategy and scalability.

Responsibilities

• Own and manage corporate IT services including help desk support, executive support, AV systems, and infrastructure operations
• Provide break-fix support for Mac and PC users across various systems, applications, and tools
• Manage new hire onboarding including hardware provisioning, software setup, account creation, and access management
• Procure, track, and maintain IT assets (hardware, software, peripherals) and ensure accurate inventory management
• Administer and renew software licenses, ensuring compliance and cost optimization
• Maintain and troubleshoot Wi-Fi, network connectivity, and endpoint infrastructure
• Support and manage cloud services, storage, backups, and data transfers
• Ensure high availability, security, and performance of corporate systems, servers, and networks
• Install, upgrade, and continuously improve the corporate IT environment
• Provide support for email systems, web access, and collaboration tools
• Deliver audio-visual (AV) support for meetings and executive events with zero disruption
• Collaborate with cross-functional stakeholders to design and implement IT solutions aligned with business needs
• Identify operational gaps and propose proactive technical solutions
• Support IT integration for remote offices, partners, and new locations
• Contribute to IT strategy, scalability planning, and infrastructure expansion
• Create and maintain knowledge base documentation and SOPs
• Ensure a secure IT environment by supporting security best practices and vulnerability resolution

About You

• 3–5 years of experience in Corporate IT / Infrastructure Engineering / IT Support roles
• Strong hands-on experience with MacOS and Mac environments (mandatory)
• Good working knowledge of Windows systems and enterprise IT environments
• Experience with Google Workspace (GSuite) administration
• Excellent customer service and stakeholder management skills
• Strong written and verbal communication
• Strong troubleshooting and problem-solving abilities
• Exposure to Azure AD / identity and access management
• Familiarity with network troubleshooting, Wi-Fi infrastructure, and endpoint management
• Experience with remote access tools and ITSM/ticketing systems
• Experience supporting AV systems and executive stakeholders
• Basic understanding of cloud platforms, storage, and backup systems

If you share our passion for building a sustainable, intelligent, and efficient world, you're in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series D start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let's build this!

Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Benefits Summary

At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You'll find comprehensive medical, Group Medical Insurance, Term Insurance, Accidental Insurance, paid time off, Maternity leave, and much more. We offer access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you're working from the office, you'll also have access to a fully-stocked kitchen with a selection of snacks and beverages.