Safety Service Patroller Supervisor

Safety Service Patroller Supervisor

AECOM is seeking an experienced, creative, and highly talented SSP Supervisor in the Virginia Beach region. This position will be a direct report to the Regional Safety Service Patrol (SSP) Manager with direct communications with front-line staff throughout their area of responsibility.

The responsibilities of the SSP Supervisor include, but are not limited to:

• Front line supervisor who manages individual contributors.
• Responsible for the overall quality of staff's work and oversees projects.
• Has project or task level financial accountability.
• Typically supervises a headcount of less than 10 people.
• Coaching, mentoring and training development of SSP staff
• Real-time shift management and scheduling for readiness of operation staff and assigned equipment
• Communicate with mid and high-level staff in real-time incident management status
• Present recurrent staff training needs and materials
• Participation in After Action or other assigned meetings as requested
• Ensure adherence to established policies and procedures
• Maintain up-to-date training and certifications.
• Other ad-hoc initiatives as assigned by the Project Management Team.

Minimum Requirements:

• High School / GED Equivalent plus 2 or more years prior experience as Traffic Monitoring Patroller or other related experience.
• Be a minimum of 18 years of age.
• Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint-based Criminal History Records Check (CHRC).
• Ability to drive, using an AECOM provided vehicle, patrolling and monitoring a segment of interstate roadway in an assigned region.
• Possess a valid Virginia Class D License and a clean driving record in the last 3 years, including no suspension of license or single violation that Virginia Motor Vehicle treats as worth 6 demerits. Employees must also participate in monthly MVR monitoring program and maintain a satisfactory driving record as a condition of employment.
• Must pass a pre-employment drug screen and successfully participate in the program's mandatory random drug screening process.
• Proven ability to manage tasks in a professional manner.
• Demonstrated professional maturity.
• Proven ability to manage time and tasks professionally.

Work Environment/Physical requirements – Essential Functions:

• Ability to lift up to 85 pounds.
• Ability to pull/drag a force gauge to produce 160 ft./lbs of force with a contact point of 36 inches off the ground.
• Ability to lift a 40-pound tool bag.
• Ability to perform repetitive bending, stooping, squatting, kneeling, and/or crouching and occasionally work with arms above shoulder level.
• Ability to perform fine motor skills.
• Ability to perform hand gripping/squeezing for hand tools and equipment (levers, jack handles, air compressor, jumper cables etc.).
• Ability to occasionally work at heights less than 4ft.
• Ability to climb stairs.
• Ability to descend/ascend vehicle steps.

Please note: This position is contingent upon successfully completing functional tests for each essential function identified for this position.

Preferred Qualifications:

• Five (5) years of driving experience.
• Prior Safety Service Patrol Operator experience.
• Knowledge/experience of incident management techniques.
• Radio and telecommunications experience.
• Possess or be able and willing to obtain CPR certifications.
• Basic competency in using computers such as laptops, smart pads.
• Working knowledge of basic automotive repair.
• Demonstrate positive customer service attitude - both to co-workers (internal customers) and Customers.
• Ability to work alternate work schedules and on-call duties at a 24/7/365 operation center; Schedules are dictated by need of operation and stated in advance. Schedules will vary.
• Able to maintain situational awareness at all times.
• Adherence to all federal, state, and local laws, ordinances, regulations and standards related to traffic and motor vehicle operation and safety.
• Ability to maintain a courteous and considerate demeanor at all times and constantly strive to provide customer excellence.
• Willingness to consistently do their part to contribute and maintain a safe and secure workplace
• Ability to communicate clearly and concisely.
• High degree of autonomy in carrying out responsibilities requires a strong sense of judgement and self-motivation to perform, while also working in a team, collaborative environment.
• Position is performed outdoors 100% of the time, along roadsides in an uncontrolled work environment.
• Uniform compliance to ANSI 107 Class 3 standards and safety shoes meeting current ASTM F2413 standards (program provided).
• Must be able to operate with a Safety-first mentality while adapting to changing conditions and at times performing multiple tasks.
• Geographic familiarity with regional freeway system and arterial road.