Senior Manager - KYC Operations

Senior Manager - KYC Operations

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Senior Manager - KYC Operations

We are seeking an experienced and strategic Senior Manager – KYC Operations to lead our KYC onboarding and periodic review teams. This role plays a pivotal part in ensuring we onboard and maintain sub-customers (i.e. customers of our customers, such as platforms) efficiently, compliantly, and at scale.

You will oversee a team of Team Leads and their respective operational teams, driving performance against well-defined speed and quality metrics, while supporting our commercial teams in their growth objectives. This is a high-impact role requiring a combination of operational leadership, stakeholder management, and process excellence.

Key Responsibilities:

• Team Leadership & Management
• KYC Operations & Delivery
• Commercial Partnership
• Process Excellence & Scalability
• Risk & Compliance

Requirements:

• 5+ years of people leadership experience in KYC/AML operations.
• 2 years of experience leading leaders, including managing managers and overseeing multi-layered teams.
• Demonstrated experience managing team leads and large operational teams in a fast-paced, regulated environment.
• Proven ability to work cross-functionally, especially with commercial, product, and compliance stakeholders.
• Track record of process improvement and scaling operations through systems, automation, and change management.
• Excellent analytical, planning, and organizational skills.
• Strong communication and influencing skills at both operational and senior management levels.

Preferred Qualifications:

• Experience in fintech, payments, banking-as-a-service, or platform-based models.
• Exposure to global regulatory environments (e.g., UK, EU, US).
• Familiarity with KYC tools, case management systems, and analytics platforms.

Compensation

We offer a competitive compensation package that includes both a base salary and equity in the form of RSUs. Base salary ranges are location-dependent:

The annual base salary range for this role is $160,000 to $200,000 plus RSU's.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Don't be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.