Imaging Support Representativedenver, CO

Imaging Support Representative

Henry Porter recognized the value of holistic healthcare after receiving treatment at two Seventh-day Adventist Sanitariums. His experiences at these sanitariums changed his life and the face of healthcare in Denver forever.

The care he received left such an impact on him that he became committed to opening a similar facility in Denver, CO. Today, AdventHealth Porter along with its sister facilities, continues to apply the same philosophy of care in treating the mind, body, and spirit.

Founded in 1930, AdventHealth Porter has provided people throughout Denver and surrounding communities with compassionate, personalized healthcare. Today, AdventHealth Porter is a full-service, acute-care referral center specializing in joint replacement, spine surgery, organ transplant, behavioral health, cancer care, and innovative cardiac treatments.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

Schedule: Part-Time

Shift: Days, Sat-Sun 7:30AM - 4PM

Location: 2525 S DOWNING ST, Denver, 80210

The role you'll contribute:

The Imaging Support Representative will engage customers and staff to enhance their experience. The primary focus will be meeting/exceeding customer needs. Duties include greeting customers and guests who come to the department and assist them with their inquiries and initiating the Radiology exam process in a positive and welcoming manner.

The value you'll bring to the team:

• Answers phones and greets patients and guests using facilities Compassion Behaviors and using outstanding customer service skills. Notifies appropriate department(s) or person of patient progress. Deescalates any patient conflicts that may occur and handles those conflicts by adhering to the policies and mission of facility. Follows department escalation process and reports any issues to the Imaging Support Supervisor and/or Manager that may occur during shift
• Reviews, facilitates and validates requests for imaging records for patients and/or physician offices. Releases records in accordance with all HIPAA, federal and state laws related to release of information, and may also document patient account appropriately
• May research scripts, previous forms, insurance cards, orders, and changes and cancels exams accordingly. Uses scheduling program to research exams scheduled for patients and reschedules as needed
• May register patients as they arrive to the department (where required) using facilities procedures and adhering to the PFS standards. Completes registrations in a timely manner. Follows through on all registration screens to complete process and may collect co-payment as needed at time of service adhering to PFS standards and guidelines. Scans all paperwork into system. Assists coworkers as needed

The expertise and experiences you'll need to succeed:

Required qualifications:

• High School Grad or Equiv

Preferred qualifications:

• BLS Certification from American Heart Association
• 1 year of Customer Service experience

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Radiology/Imaging

Organization: AdventHealth Porter

Schedule: Part-time

Shift: 1 - Day

Req ID: 25032779

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.