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Senior Post Sales Support Engineer
Manage post-sales support for advanced semiconductor testing equipment in Singapore
Singapore
Senior
2 days ago
Advantest Corporation
Provides semiconductor test equipment and measurement solutions for integrated circuits, system-on-chip devices, and related electronics manufacturing.
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Job Summary
Responsible for account management in providing post-sales customer support services or field servicing to company's local and overseas customers. Customers support services or field service servicing include installation, relocation, on-site remedial, field change orders (FCO), etc.
Job Responsibilities
- Provide after-sales service support for Advantest's advanced automated test and handling equipment such as installation, acceptance, upgrading, etc.
- Achieve high customer satisfaction level through strong after-sales customer management and support.
- Identify Assist/Lead technical projects/problem resolutions for customers.
- Identify opportunities for solution business in collaboration with Service Sales team.
- Ensure deliverables in service contracts are met.
- Provide technical inputs to factory for product improvements/new designs.
- Provide consultancy services to customers for equipment performance improvements.
- Assist/Lead equipment integration to customer's factory automation systems.
About Advantest Corporation
Provides semiconductor test equipment and measurement solutions for integrated circuits, system-on-chip devices, and related electronics manufacturing.