Sales Support Specialist

Sales Support Specialist

The Sales Support Specialist is a customer-interfacing role, working in close partnership with our Asia Sales organization to manage won business opportunities. This role requires ownership of managing Customers' order life cycle from Quote-To-Cash activities. The candidate is expected to deliver excellent customer experience while upholding Advantest's financial integrity and business controls.

Key responsibilities and duties:

• Support the Sales organization in preparing Formal Quotation & Order Acceptance, ensuring the deal negotiation is compliant with Advantest's company policies, guidelines and audit controls.
• Provide consultation to Sales organization on deal structure, purchase contract terms review and timely escalation of issues with the respective business partners for resolution.
• Manage customer's order throughout its life cycle from Quote, Build, Ship to Invoice stages. Multi-tasking skillset is essential to ensure timely liaison and/or problem-solving with stakeholders (eg: customer, Sales teams, factory, forwarders, Logistics, Finance, Legal etc).
• Contribute to the organization's revenue goals through disciplined monitoring of shipment backlog and identifying potential order and revenue risk for manager's review and/or escalation.
• Responsible for Revenue and AR management (Letter of Credit operations) based on IFRS15 revenue recognition guidelines and regulations.
• Be a versatile team player to support ad-hoc deployment during high workload situations or project assignments for business process & policies improvements.