IT Support Engineer
Advansys
Advansys Job Opportunity
Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low Code Development, Cloud Services, Warehouse Automation & Strategic Outsourcing.
Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food & manufacturing.
Job Responsibilities:
- Provide first-level technical support for IT-related issues, assisting users via phone, email, and in-person.
- Troubleshoot hardware and software problems on desktops, laptops, and peripherals.
- Install, configure, and maintain computer systems and software applications.
- Manage user accounts, including setup, modification, and deactivation of accounts in Active Directory.
- Document and track support requests using the ticketing system, ensuring timely resolution.
- Assist in the deployment of IT equipment and ensure systems are operational.
- Implement and maintain security measures to protect sensitive data and network integrity.
- Participate in team projects, providing support and input on system configurations and upgrades.
- Conduct training sessions for users on software applications and IT best practices.
- Stay updated on the latest technology trends and IT practices to provide the best support.