Cloud Technical Account Manager - TAM

Forte Cloud Job Opportunity

FORTE CLOUD is at the forefront of revolutionizing businesses in the Middle East and Africa through cutting-edge cloud solutions. As the premier cloud partner in the region since 2014, we boast unparalleled expertise and an outstanding track record in seamlessly navigating organizations through successful cloud adoption.

Join us on the transformative path to success. Choose FORTE CLOUD as your trusted advisor, and let's make strides in the digital landscape together.

Job Description:

1. Customer Engagement and Relationship Building:
• Serve as the primary point of contact for assigned accounts, acting as a trusted advisor and advocate for the customer.
• Develop a deep understanding of the customer's business goals, technology landscape, and specific cloud requirements.
2. Customer Support and Success:
• Lead regular technical reviews to optimize the customer's cloud environment and achieve desired business outcomes.
• Proactively identify opportunities for clients to leverage additional FORTE CLOUD solutions such as DevOps, AI/ML, Security, etc., to address their evolving needs.
3. Technical Expertise and Advisory:
• Provide expert guidance on cloud architecture, best practices, and migration strategies.
• Collaborate with the Solution Architect and technical teams to develop and deploy tailored solutions for customer needs.
4. Issue Resolution and Escalation:
• Manage and resolve technical issues, working closely with internal support and engineering teams.
• Facilitate escalations and coordinate with cloud providers (AWS, Azure, Huawei, etc…) as needed to ensure quick issue resolution.
5. Continuous Improvement and Reporting:
• Track and report on customer metrics, service health, and performance indicators.
• Recommend optimizations to the Cloud Operation Center and internal processes based on customer feedback and support experiences.
6. Training and Enablement:
• Conduct training sessions and workshops to upskill customers on FORTE CLOUD's offerings, including tools and solutions.
• Educate customers on best practices in cloud management, cost optimization, and security.
7. Collaboration with Cloud Operation Center and Success Teams:
• Partner with the Success Manager to ensure alignment on customer goals and account health.
• Work with the Cloud Operation Center to align on KPIs, SLAs, and customer experience improvements.
• Security, Compliance, and Governance:
• Maintain security policies and best practices across cloud services, aligned with customer's industry regulations (e.g., GDPR, ISO, PCI).
• Oversee regular security audits, threat detection, and vulnerability management.
• Ensure compliance with regional and industry-specific regulations, especially relevant to the MENA region.