Sr. Client Services Representative - Remote Eligible

Sr. Client Services Representative

Strengthening and empowering all of the communities we serve.

The Sr. Client Services Representative will provide enhanced training, consultation, and support to team members and agency employees on the proper use, adoption, and best practices to align the Hoot Software solution into individual agency advertising programs. Demonstrated proficiency and enhanced understanding of advertising channels, their technical requirements, and use cases to connect external data sources is a must. Client retention is impacted greatly with successful software integration to their internal processes. This role requires individual autonomy to support the alignment of our product and client's needs and requests.

Requirements

• BS/BA in related or relevant field
• Minimum 2 years' related experience, preferably in digital advertising
• Previous experience managing campaigns in AdWords, Programmatic Display, OTT/CTV and Facebook Ads campaign management

Certifications are a plus

• Google Ads
• Google Analytics
• Google Tag Manager
• Facebook Certification
• Advanced Technical Understanding of Advertising Platforms to support data integrations, account hierarchy, and technical requirements
• Experience implementing/troubleshooting remarketing scripts with the use of Google Tag Manager
• Ability to self-manage workflow and customer communication
• Effective communications skills, including the ability to convey technical information into understandable terminology
• Demonstrated ability in problem solving skills

Responsibilities

• Provide consulting for new and existing clients to align client internal process with best practices and proper use of the software through use of personal experience and interpretation:
• These client assessments should include the following items and should be performed on a continuous cadence:
• Needs Analysis
• Operational Requirements
• Provide consulting for clients on Product Alignment (This includes upsell and new product availability)
• Outline and Implement Personalized Requests and Campaign Templates
• Dedicated training sessions as needed
• Use quality control analysis with all client configuration, template designs and feed requests to ensure both Hoot, Advertising Channel and Client Needs are addressed.
• Use personal discretion in support tasks including:
• Responding to client needs and issues
• Troubleshooting and resolving client issues.
• Training Requests
• Creative Design modifications and requirements
• Assisting with client and partner regulation standards when necessary
• Use product knowledge to create easily digestible support documentation for user guides. Continuously monitor product changes to ensure documentation is accurate and effective.
• Continue individual research of the ecosystem and product offerings to stay up to date on our product's position, upgrades and functionality. Proactively test new channel features and offerings to maintain product efficacy and employee training materials