Helpdesk Support Specialist (6 Months Temp)

Helpdesk Support Specialist

We are seeking an Helpdesk Support Specialist (temp 6 months).

This is a hybrid position, 2 days in office at 100 SE 3rd Ave #1800 Fort Lauderdale, FL 33394 & 3 days remote.

Starting at $22 per hour!!!

Advanced Recovery Systems (ARS), an integrated behavioral healthcare management company committed to transforming lives through comprehensive treatment. With our advanced approach to patient care, we are seeking exceptional nurses like you to join our team. We have facilities in various regions, and since our inception, we have been unwavering in our mission to support individuals on their path to recovery.

We value our employees and recognize the critical role they play in saving lives.

Responsibilities

The Helpdesk Support Specialist provides user support and customer service on company-supported computer applications and platforms in support of the Information Technology Department. Troubleshoot problems and advise on the appropriate action.

Core Job Duties:

• Respond to requests for technical assistance in person, via phone, electronically, RemoteDesktop.
• Manage Help Desk tickets in a timely manner, both EHR and IT.
• Provide end user assistance.
• Document user interactions.
• Identify and escalate situations requiring urgent attention.
• Install, make changes, and repair computer hardware and software.
• Follow-up with users to ensure issues are resolved.
• Diagnose and resolve technical hardware and software issues, follow standard help desk procedures, and track and route problems and requests document resolutions.
• Provide excellent customer service to our users and clients.
• Be on-call on a rotational schedule.
• Finish assigned task/projects on time.

Machines/Equipment Used:

• Cyber Security; Microsoft 365; Azure; Intune; Windows Server 2016 and Up; Terminal Servers; Microsoft Exchange; Enterprise Anti-Virus Management; Remote Desktop Tools; Desktops/Laptops setup and imaging; Patch Management; Active Directory; Group Policy; VOIP Systems; Patient database/Electronic Medical Record software (HER); Door/Surveillance Access Management; Printers; Canon Machines; eFax; Azure Sentinel

Other Required Tasks:

• Develop relationships with key staff and assist them in leveraging new technology to enhance client service/business functionality.
• Identify, communicate, and eliminate trends related to technology incidents.
• Demonstrate the ability to work independently and prioritize multiple competing tasks.

Start as a temporary employee for 6 months with the opportunity to convert to regular full-time status and become eligible for our full company benefit package.

Qualifications

Education:

• Bachelor's degree in a computer related field, such as programming, computer science, engineering or similar is preferred.

Experience:

• Minimum one (1) year experience with Helpdesk and user support.
• Minimum two (2) years of experience working with IT systems and telecommunications.
• Any IT relevant certification is preferred.

Advanced Recovery Systems, a national integrated behavior healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues. We invite you to learn more about us at our website!

The Company complies with state and federal nondiscrimination laws and policies that prohibit discrimination based on age, color, disability, national origin, race, religion, or sex. It is unlawful to retaliate against individuals or groups based on the basis of their participation in a complaint of discrimination or on the basis of their opposition to discriminatory practices/EEO.

We are proud to be a drug-free workplace.