Principle Product Development Engineer

AMD Job Opportunity: Customer Quality Debug Interface And Product Quality Management

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity, and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

This position is responsible for the Customer Quality Debug Interface and Product Quality Management of AMD semi-custom products. This individual serves as the primary contact to the local customers supporting all quality and reliability matters including customer quality issue debug & analysis, quality data analysis, continuous quality improvements, and all customer quality requests.

The person will manage customer-provided product quality data, analyze the failure pareto, summarize FA results, identify issue root cause, and drive quality improvement opportunities/activities. The person will maintain regular communication with the customer, as well as prepare and participate in customer quality meetings. The role allows the opportunity to collaborate with multiple cross-functional teams at AMD. Key cross-functional interfaces for this role include Customer, AMD Client Business Unit, AMD Silicon & Package Reliability teams, AMD Design + Product Engineering leadership, AMD Supply Chain, and AMD Sales.

Key responsibilities include:

• Analyze product quality data.
• Track and analyze product quality and reliability data.
• Analyze RMA data and FA results to identify issue root cause and work with internal and external stakeholders to implement improvements.
• Collaborate with data analytics team leveraging Artificial Intelligence (AI) & Machine Learning (ML) techniques to improve outlier detection.
• Continuous improvements. Work closely with RMA FA, device analysis, product and test engineering teams utilizing state of the art debug, test, and failure analyses techniques to drive quality improvements.
• Partner with customers to reproduce customer observations and identify potential improvements.
• Track improvements implementation in production and monitor effectiveness.
• Customer support. Follow up on all quality matters requested by customers. Utilize 8D process to resolve quality issues. Take the lead as the primary Customer Quality debug interface to identify root cause. Involve quality debug collaboration with customers. Collaborate with Supplier Quality Engineering (SQE) to resolve manufacturing quality issues.
• Maintain regular communication with customers to understand their expectations and resolve quality issues.

Preferred experience includes work experience in the semi-conductor industry or electronics or any other manufacturing industry in either quality, product engineering, process, packaging, validation, FA-debug, or customer support role. Experience in Semiconductor Product Engineering/Product Test, Platform Validation, Failure Analysis & Debug is strongly preferred. Experience with hardware design, test diagnostics, and CPU/GPU architecture is a plus. Good communication and presentation skills. Fluent in Japanese. Business communication level English. Academic credentials include BS/MS in Electrical/Computer Engineering, Physics, Materials Science or similar. Location: Japan, Tokyo.