FAE/ Field Support Manager
AMD Enterprise Business Unit Field Engineering Engagement
What You Do At AMD Changes Everything At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.
The role: We are looking for our next team member to join the enterprise business unit to support field engineering engagement with our customers in TWN. To drive new OEM partner opportunities for the datacenter/server market and to help AMD drive a new era of computing into the datacenter, by engaging with the customers to demonstrate how AMD technology can support the needs of their business. To provide technical support for the targeted account(s) with a special focus on pre-sales and development support activity as opportunities transition from feasibility and design win to development and production phases. To be accountable to the server sales team and the field engineering director for all aspects of technical engagements required to support sales and account objectives.
The person: Preferred: Familiar with server HW design, which including schematic/layout/simulation/signal/Integrity/Quality Optional: Familiar in server software ecosystem in the one or more of these areas: windows server, Linux, hypervisors (Linux-kvm), and profiling / performance optimization tools Proven track record in CPU and server system architecture, server benchmarks, GPU computing, and server platform enablement Broad technical understanding of server CPUs, platform architecture and the development process needed to successfully bring a server-based product to production Excellent problem-solving, time-management, prioritization and organizational skills, able to lead complex problems, involving multi-disciplined, multi-functional teams and many priorities at once a standout colleague with excellent collaborative skills, and ability to work independently or as part of a team Outstanding oral and written communication skills and demonstrated success in building strong technical relationships (internal: sales, marketing, engineering and external: ODM) Able to lift up to 50 lbs. (racking hardware)
Key responsibilities: Deep dive customer platform HW/SW/FW and reference design to address customer's issues on demand Provide hands-on, expert-level technical mentorship to systems engineers and application developers Lead technical design sessions; architect and detail technical solutions that are aligned with end-user objectives Provide technical mentorship or recommendations for platform performance improvement (HW and SW) Profiling and analysis of target customer applications (proprietary or open source) Benchmark analysis and optimizations for targeted customer applications Evaluation and research on competition platforms, applications or technologies. Conduct technical alignment with ODM partners Preferred experience: A specialized knowledge of server software environments including Operating systems (Windows, Linux), compilers, benchmarks, and targeted applications that may be used to validate server platforms for the following: Cloud and datacenter computing Industry proven experience as a senior level server HW engineer in server industry. Hands on experience in the setup and configuration of server systems Experience in application/workload profiling, tuning and performance assessment and UEFI /platform firmware a plus