Technical Support Engineer I

Technical Support Engineer I

Responsibility:

• Server North American, European, Asia Pacific customer in Chinese & English bilingual language at Call Center via phone, email or online chat for all Advanced Energy products, including technical or selling related query.
• Identify & record coming query clearly, and response on time accordingly.
• Provide technical documents and related information to customer.
• Recognize customer real need and promote product & peripheral solution most fit for customer requirement.
• Recommend our product cross to competitor's, collect application/commercial information, track & follow up selling potential.
• Support online remote/field trouble shooting for end customer.
• Perform specific application test on AC/DC & DC/DC power supply, or even competitor's according to various customize condition.
• Power supply peripheral application circuit design, testing & document drafting.
• PCB layout and mechanical drawing design.
• Give product/application training and video/live demo to partners.

Requirement:

1.Education/Training

• Bachelor or above, major in Electrical or Electronic Project
• CET6 or above

2.Experience (minimum required)

• 3 years or above electronic product design or related tech-support experience is must
• AC/DC or DC/DC power supply related experience preferred

3.Knowledge

• Overcome difficulty to accomplish work independently
• Competent to finish multi-task simultaneously
• Circuit design & application ability
• Good customer service consciousness
• Good written & oral expression skill
• Good elaborative faculty, especially for trouble shooting & critical issue
• Proficient computer skill, like MS Word, Excel etc.
• Good sense on teamwork, positive working attitude & sense of responsibility
• Bilingual customer service experience preferred
• Adaptable for night shift