Senior Manager, Customer Support (apac)

Senior Manager, Customer Support (APAC)

Advanced Energy is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE's power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

We are looking for an experienced Senior Manager of Customer Support to lead customer support operations across the Asia-Pacific, with a strong focus on delivering exceptional service to a diverse portfolio of multinational clients. This role bridges the gap between front-line sales, order management, engineering, and after-sales service. This role is pivotal in ensuring a seamless customer experience across direct and distributor channels, driving operational excellence, and aligning support strategies with commercial goals.

Responsibilities

• Customer Service Leadership
• Sales Support & Channel Enablement
• Operational Excellence
• Team Development

Location: Singapore

Environment: Standard office environment

Travel: Global and domestic travel is required, up to 10%.

Skillsets:

• Excellent verbal and written communication skills
• Ability to communicate effectively and professionally with a variety of internal and external customers of all levels
• Demonstrated ability in exercising independent judgement to determine appropriate action
• Effective organizational skills and attention to detail
• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Demonstrated ability to execute and bring projects to completion
• Ability to manage multiple priorities and tasks in a dynamic environment
• Energy and ability to motivate others
• Strong computer skills (MS Office, SAP, Salesforce preferred)

Experience:

• 10+ years of experience in customer support, inside sales, or commercial operations in a global technology/manufacturing setting
• Inspirational leader with a track record of building high-performing, cross-functional, and geographically dispersed teams
• Proven track record of leading customer support transformations and/or digital enablement initiatives
• Deep understanding of multinational customer expectations and operational complexity
• ERP (e.g., SAP, Oracle) and CRM (e.g., Salesforce) expertise

Education:

• Bachelor's degree in Business, Engineering or related field required
• Advanced degree such as MBA or equivalent preferred