Sr. Employee & Labor Relations Ops Lead

Senior Program Manager, Global Employee & Labor Relations (ELR) Operations

Our company is changing the world through digital experiences. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

The Senior Program Manager, Global Employee & Labor Relations (ELR) Operations is a pivotal role responsible for building and overseeing the global infrastructure, programs, and processes that will enable our world-class ELR function! This role ensures operational excellence, governance, and strategic alignment across regions while advancing data-driven understanding, process automation, and continuous improvement to scale impact and enable business agility.

This position involves partnering across the global ELR teams and cross-functionally with Employment Legal, HR Operations, HRBPs, and People Analytics to operationalize key ELR operations—including employee relations case management, workforce optimization initiatives, data and analytics, and risk and compliance—ensuring consistency, compliance, and enhanced operational efficiency across all regions.

This role is the operational engine and strategic catalyst for how Employee & Labor Relations delivers value globally—ensuring our programs are consistent, data-informed, and operationally excellent. This role will report directly to the Global Employee and Labor Relations leader.

Global Operations Leadership

• Build, implement, and continuously improve ELR operational frameworks, governance models, processes, and performance metrics throughout all regions.
• Establish and lead operational rhythms (dashboards, metrics, case taxonomy, playbooks, business reviews) to drive accountability, visibility, and data-informed decision making.
• Standardize documentation, case processes, and technology enablement to streamline ELR delivery globally.
• Build and manage a small global operations team responsible for project management, reporting, tools, and process optimization.

Data, Analytics & Insights

• Leveraging case management tool, partner with People Analytics and Systems teams to develop dashboards and insights related to case trends, risk indicators, and workforce shifts.
• Translate complex ELR data into actionable insights and executive-ready narratives that inform global people strategy.
• Leverage technology and AI-enabled tools to increase automation, accuracy, and predictive capability.

Governance, Risk & Compliance

• Ensure alignment with regional regulatory requirements, employee representative obligations, and company policies.
• Develop internal audit processes and compliance reviews to identify gaps and strengthen controls.
• Drive adherence to global standards while ensuring local relevance and legal compliance.

Cross-Functional Collaboration

• Partner with Global Employment Legal, Security, HR Operations, and People Experience teams to align workflows and strengthen interlock points.
• Serve as the primary ELR representative in enterprise initiatives impacting workforce data, case management systems, or reorganization planning.
• Build strong partnerships with regional ELR leaders to ensure consistency, scalability, and continuous feedback loops.

What You Need To Succeed

• 10+ years of experience in Employee & Labor Relations, HR Operations, Strategic Operations, Program Management or related field in a highly matrixed, global organization
• Demonstrable experience leading operational excellence, large-scale program management, or transformation initiatives within HR or ER/LR.
• Deep understanding of global employment practices, HR processes and workflows, and organizational change processes.
• Demonstrated success in using data and technology to drive insights, automation, and decision-making.
• Excellent executive communication skills with experience presenting to senior leadership and managing global partners.
• Strong project management, analytical, and process design capabilities.
• Experience leading teams and working across geographies, cultures, and matrixed environments.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $133,400 -- $248,400 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $171,600 - $248,400.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.