Solution Account Manager

Solution Account Manager

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

We are currently recruiting results-oriented sales professionals to lead an existing customer base. As Solution Account Manager you will develop your expertise within the Digital Experience portfolio and become the trusted advisor of your customers. You will handle relationships with your accounts, improve adoption, drive renewals business and grow the annual recurring revenue of these accounts.

The Solution Account Manager will join an established, successful, collaborative, and supportive team, reporting to the Asia Retention and Renewals Lead.

What You'll Do

• Develop expertise in Adobe Digital Experience solutions and articulate business value to customers.
• Build multi-level relationships and create customer-centric success plans aligned to business goals.
• Drive adoption, retention, and renewal strategies across your account portfolio, collaborating cross-functionally.
• Identify and close upsell/cross-sell opportunities, while mitigating attrition risks.
• Share market insights, support sales process improvements, and coordinate internal resources to enhance customer experience.

What You Need to Succeed

• An appetite for success!
• Proven experience in end-to-end Sales Account Management, including renewals and expansion.
• Strong relationship-building skills across all organizational levels, with a consultative approach.
• Ability to navigate complex business environments and lead issue resolution strategies.
• Excellent communication, critical thinking, and emotional intelligence.
• Fluency in Cantonese (spoken and written); based in Hong Kong.
• Experience in Digital Marketing and familiarity with Adobe's competitive landscape is a plus.

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.