Sales Support Senior Analyst

Senior Sales Support Analyst

Our company is changing the world through digital experiences. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Challenge

As part of Adobe's Worldwide Sales Operations team, the Senior Sales Support Analyst plays a pivotal role in enabling seamless Sales execution through operational excellence, automation, and CRM support. You will act as the first line of support for Adobe's Global Sales Organization, resolving process, system, and access-related issues across Salesforce, Dynamics 365, and associated Sales applications (Clari, Gainsight, CPQ, Anaplan, etc.). This role is ideal for professionals passionate about sales operations, CRM optimization, automation, and driving process efficiency at scale.

This role is based out of Noida Location with a hybrid model (3 days WFO).

What You'll Do

Global Sales Support

• Provide resolution to Sales and Sales Ops teams across all geographies (24×5 model).
• Manage and triage support tickets through ServiceNow and CRM workflows, ensuring adherence to SLAs and resolution quality benchmarks.
• Partner with Product Owners, Automation COE teams for escalations and recurring issue analysis.

CRM Configuration & Optimization

• Support configuration and troubleshooting in Salesforce and Dynamics 365.
• Perform validation of CRM workflows, business rules, opportunity and account creation logic, and integration flows.
• Assist in UAT and process enhancements linked to new releases, integrations, and provisioning updates.

Process Optimization & Automation

• Identify recurring operational gaps and propose process automation or simplification opportunities.
• Contribute to Gen AI transformation initiatives.
• Collaborate with Automation COE to pilot and scale deflection models for Tier 1 queries.

User Access Management & Data Governance

• Administer user access requests and provisioning for Sales Tools (Salesforce, Dynamics 365, Clari, Gainsight, CPQ, etc.).
• Perform data hygiene and clean-up activities including deduplication, validation, and record integrity maintenance.
• Conduct routine audits to ensure compliance with global data governance standards.

Ancillary Applications Support & Demos

• Provide support and functional demos on integrated sales applications (Clari, Anaplan, CPQ, Adobe Sign, etc.).
• Partner with Field Enablement and Product Ops teams to create job aids and reference guides for end-users.

Insights, Reporting & Stakeholder Engagement

• Maintain dashboards on case volume, SLA adherence, ART, and deflection metrics through Power BI.
• Highlight trends, root causes, and recommendations to leadership for continuous improvement.
• Collaborate cross-functionally with Sales Operations, Product Managers and Field Operations to align on upcoming releases and transitions.

What You Need to Succeed

• Education: Bachelor's or master's degree (Business, Computer Science, or related discipline)—Tier 1 Institutes preferred

• Experience: Min 5+ years experience in Sales Operations, CRM Operations, or Sales Support

• Technical Skills:

  • Salesforce and/or Dynamics 365 proficiency (Admin or Consultant-level).

  • Familiarity with tools such as Clari, Gainsight, CPQ, Anaplan, or similar Sales ecosystems.

  • Working knowledge of ETL tools (Data Loader, DemandTools) and Power BI reporting.

• Soft Skills:

  • Excellent analytical, problem-solving, and communication skills.

  • Strong stakeholder management and ability to operate in a fast-paced, global environment.

  • Proactive ownership mindset with focus on continuous improvement.

Why Join Us

You'll be part of a forward-looking Sales Operations ecosystem driving automation, user experience, and operational excellence at scale. This is an opportunity to grow into a strategic operations professional with exposure to next-gen CRM automation, AI-enabled support, and large-scale digital transformation initiatives.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.