Customer Success Account Manager - Digital Sales - Remote Eligible

Customer Success Account Manager - Digital Sales

Join Adobe as a Customer Success Account Manager - Digital Sales in Noida. Develop deep understanding of Adobe's Digital Media products, building relationships with North American SMB customers. Drive growth and implement innovative solutions.

What You'll Do

1. Develop and foster value-based relationships with new and existing North American SMB customers.
2. Drive up-sell & cross-sell initiatives by prioritizing accounts with the highest propensity to buy.
3. Complete marketing qualified leads with a defined SLA to increase revenue.
4. Research customer contracts and purchasing history to identify expansion opportunities.
5. Manage the opportunity pipeline with timely updates to management on progress and outlook.
6. Collaborate with solution specialists to expand the footprint of Adobe solution streams like Adobe Sign, Substance, Stock, and Frame.io.
7. Engage with supporting functional teams to resolve customer issues related to their Creative Cloud subscriptions.

What You Need To Succeed

• Degree or equivalent experience preferred.
• Proven track record in sales, customer success, or account management.
• Outstanding communication and interpersonal skills.
• Capability to recognize customer needs and proficiently apply solutions.
• Experience with CRM systems and research tools such as LinkedIn, ZoomInfo, etc.
• Ambitious, goal-oriented, and capable of excelling in a competitive environment.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.