Architect, Site Reliability Engineering

Senior SRE Technical Lead / Architect

Adobe's RealTime Customer Data Platform (RTCDP) powers personalized customer experiences for some of the world's largest brands. As a Senior SRE Technical Lead / Architect, you will play a critical role in ensuring RTCDP's reliability, scalability, and operational excellence at a global scale.

This is a high ownership, high impact role that bridges production operations (Day2 ownership) and core datastore engineering. You'll shape how RTCDP is built, operated, and scaled—while directly owning production reliability for one of Adobe's most customer-visible platforms.

What You'll Do

Own Production Reliability

• Own day2 production reliability for RTCDP, ensuring availability, performance, and durability aligned with SLOs.
• Serve as a technical lead during incidents, driving mitigation, recovery, and post incident analysis for SEV3 through SEV1 (CSO) events.
• Improve incident response processes, on-call health, and operational readiness.
• Partner with product and platform teams to ensure production ready launches and regional expansions.

Lead Core Datastore Strategy

• Provide technical leadership for RTCDP's core datastores, including:
• Aerospike
• FoundationDB
• Postgres
• CosmosDB
• DynamoDB
• Drive reliability, scalability, upgrade, backup/restore, and disaster recovery strategies.
• Lead or influence datastore automation (provisioning, scaling, upgrades, benchmarking, lifecycle management).
• Contribute to cost optimization and efficiency improvements through rightsizing and architectural enhancements.

Architect for Scale & Automation

• Design and build automation first solutions to reduce toil and improve system safety.
• Influence architecture decisions that improve reliability, scalability, and operability.
• Build and evolve monitoring, alerting, and observability focused on real customer impact.
• Promote consistent operational patterns across services, teams, and regions.

Technical Leadership & Influence

• Act as a senior technical authority within the SRE organization.
• Mentor engineers and influence teams across geographies without relying on direct ownership.
• Partner closely with engineering, infrastructure, and security teams.
• Champion strong SRE and DevOps principles: ownership, automation, error budgets, and continuous improvement.

What Makes This Role Unique

• Broad scope across Run & Operate and Core Datastore architecture.
• Architect level influence with direct production ownership.
• Real impact on customer reliability, platform scale, and cost efficiency.
• Opportunity to help define how RTCDP operates globally, not just respond to incidents.

What We're Looking For

• Senior SRE, infrastructure, or platform engineer with 10+ yrs of experience running large scale distributed systems.
• Strong background in datastores, reliability engineering, and automation.
• Proven experience leading production incidents and driving operational improvements.
• Comfortable operating with high ownership, ambiguity, and scale.
• Passion for building resilient systems and mentoring others.

Why Adobe

At Adobe, you'll work on products that reach millions of users worldwide, alongside talented engineers who care deeply about quality, reliability, and innovation. This role offers the chance to own critical systems, influence architecture at scale, and help shape the future of RTCDP.