IT Service Delivery Analyst

Operations Technology (OT) Analyst

An Operations Technology Analyst is a critical member of our organization's OT team. They focus on the implementation, maintenance, and optimization of technology systems that drive our manufacturing operations in The Americas Region.

Responsibilities:

• Deploy, and maintain operational technology systems.
• Monitor and manage operational performance and security.
• Manage and resolve OT service tickets, coordinating with plant personnel to troubleshoot issues.
• Monitor OT alerts and notifications from regional plants; troubleshoot and resolve critical issues promptly.
• Respond to operational technology issues in a timely manner.
• Analyze data to enhance efficiency, reduce downtime, and minimize costs.
• Assess vulnerabilities and implement security controls.
• Write functional requirements / specification documents.
• Collaborate with IT and OT team members as well as 3rd party vendors.
• Stay up to date with the latest trends and best practices in operational technology.

Qualifications:

• 5+ years of related experience in a manufacturing IT environment.
• Significant experience in operations technology, firewall management, and networking protocols.
• Well-developed analytical, investigation and problem-solving skills.
• Knowledge of Industry protocols such as DNP and the use of the Protocol Analyzers to analyze data traffic.
• Excellent interpersonal and communication skills (must speak English), with the ability to work collaboratively with other team members and stakeholders.
• Demonstrates accountability, transparency, and integrity.

Desired Skills:

• Experience with Hirschmann and Fortinet products.
• Preferred certifications include CISSP, CCNA, SANS, GSEC, ISC, ISC2, CEH, GCED, and GPEN.
• Good knowledge of Standards (ISO 2700x, IEC 62443, NIST).

Other Factors Relevant to Position:

• Must be located in Mexico
• Must be willing to work off-shift hours as necessary to fulfil job duties

Primary Location:

SDT Servicios Queretaro