Team Leader - pf/ AF Support(outsource)

Job Title

Lead and manage the team to ensure timely and accurate processing of financing documentation are met before disbursement and endorse file submission for disbursal.

Monitor daily operations of files/ closing documents, issuance of Security Cheques/ Letter Heads/ Settlement Requests, obtain related approvals whenever needed etc, allocate workload and track performance against SLAs and KPIs.

Prepare and submit management reports on volumes, turnaround times, exceptions, and team performance (mainly for Security cheques, RFOs, Letter Heads etc.).

Coordinate with internal teams to resolve discrepancies and ensure smooth processing of applications/ cases.

Conduct regular quality checks to minimize errors and operational risks.

Act as point of contact for governance related activities and ensure timely resolution of periodic SOP reviews, RCSA, Audit requirements etc.

Execute additional activities or assignments deployed by Senior Management based on business needs and serve as back up line to peer lines during absences or business requirements.

Ensure successful results in line with planning and strategy with maximum good output

Operational Efficiencies and quality of efforts and solicit feedback for future results of unit strategy implementation and growth in line with adherence to guidelines

Ensure special tasks assigned are duly met

Specialist Skills / Technical Knowledge Required for this role: Bachelor's / Master's degree required (preferably in business administration, finance, or related field)

Organizational talent: has strong planning and multitasking skills, can address many issues simultaneously

5-10 years' experience in relevant back-office / administrative / support preferred

Strong Communication Skills, Problem Solving, Negotiation, Interpersonal skills

Willingness to travel within the UAE and to other countries where ADIB has retail presence

Fluency in English must. Arabic is preferred.