Customer Development Manager (IT Services, 80 - 100%, Remote - first) - 2025 - 07 - Remote Eligible

Customer Development Manager (CDM)

Open Source is the heart of Adfinis. We drive digitalization with open-source standards and technologies and create a world of innovative and stable IT solutions based on proven open-source technology in four main areas: Cloud Native Solutions, IT Security, System Automation, and Collaborative Form & Workflow. We offer our customers a consultative sales approach based on trust and partnership to create added value for their individual customer journey.

Our dedicated marketing and sales team ensures that we are successfully represented in the DACH region, as well as in BENELUX and APAC, with our open-source services and partner products. As our team in Switzerland and internationally grows, we are looking forward to expanding our sales team with a dedicated and IT-savvy Customer Development Manager (CDM) in the DACH region. Do you have a passion for IT topics and the willingness to familiarize yourself with the latest open-source technologies? Then we offer you the ideal opportunity to dive into this exciting industry!

Responsibilities

As a CDM, you are the first live contact of Adfinis to our potential customers, accompany them on their customer journey (frontstage), and coordinate all information, consultations, and offer documents (backstage) that the customer needs to accept an offer. Your main task is to systematically communicate with our potential customers, qualify their inquiries with the utmost care in view of the Adfinis offer and partner products, and moderate the process of internal sizing and pricing with the customer. To achieve these goals, you will work closely with the other members of the sales team and the management team.

You are responsible for fast qualification and offer processes on behalf of our customers and coordinate the necessary resources as "one face to the customer." You are responsible for building new customer relationships, developing existing accounts, and systematically increasing revenue over the entire lifetime of the customer relationship through the use of up- and cross-selling techniques and renewals of existing Adfinis services.

As a CDM, you maintain your own accounts, where the revenue generated forms the basis for a bonus to your fixed salary. You are subordinate to the Chief Commerce Officer, keep him informed about the planned revenue, and discuss the necessary lead flow and other resources in regular meetings and quarterly reviews.

Responsibilities Include:

• Representing Adfinis as the first direct contact to customers in a charismatic way
• Lead qualification from "Marketing Qualified Lead" (MQL) to "Sales Qualified Lead" (SQL)
• Qualification and offer creation according to commercial and technical criteria in collaboration with Sales Engineers and Solution Architects
• Reliable and sustainable achievement of sales targets
• Presentations and consultations with regard to Adfinis services and partner products
• Negotiating offers, closing deals, and coordinating the handover to the delivery team
• Developing own accounts through add-ons, renewals, up-selling, and cross-selling
• Participating in partner events and conducting company presentations
• Planning, coordinating, and documenting all sales activities in the CRM

Qualifications

What you should bring:

• Successfully completed vocational training with a focus on marketing and sales or business administration
• At least 3 years of experience as a Sales Account Manager in medium-sized companies - preferably in the IT environment - and proven success in achieving sales targets
• Basic IT knowledge and the motivation to learn new technologies and engage with technical topics
• Experience in building new customer relationships and developing existing customers through upselling, cross-selling, and renewals
• Professional communication, presentation, and negotiation skills in German and English; French is advantageous
• High social competence to build sustainable partnerships with customers, sales partners, and internal colleagues as well as to motivate and integrate others
• Good skills in coordinating workflows, tasks, and deadlines in a tight schedule
• Willingness to travel

Benefits

What you can expect:

• Transparent salary model with a generous fixed basic salary and incentive plan
• Well-established, professional marketing and sales processes
• High-quality lead flow and sufficiently developed customers for a successful start
• Various technical and soft-skill trainings
• Growing international team of highly competent, open-minded employees with a strong sense of collaboration and continuous improvement
• Centrally located office spaces and the possibility of remote work
• Flexible working hours and models
• 5 weeks of paid vacation, flexible solutions for unpaid leave (e.g., sabbaticals)

Are you interested? Then Gil Oliveira and his team will be happy to review your application. We look forward to getting to know you!