Key Account Manager

Key Account Manager

The Key Account Manager (KAM) role will be dual focused, with two core objectives; to maximize the volume of new and incremental business secured for Adecco Poland, and to ensure that operational delivery is maintained at the highest quality.

The Key Account Manager will be required to deliver against the planned revenue, margin and total operating profit targets including EVA Light, all debt and payments issues, as well as agreed client SLA's and targets. The role requires the forecasting of monthly revenue against budget including recruitment and productivity targets. You will work with your Sector Director and other senior managers within the wider Adecco Group to develop business plans, processes and internal Service Level Agreements. You will also take responsibility for customer satisfaction within your allocated accounts, putting agreed action plans in place where necessary. In addition, you will need to generate new opportunities within your accounts and have a sales-orientated focus at all times.

Given the complexity of the solutions and relationships with clients at this level, you will have a solid understanding of the delivery models required to meet service level agreements and expectations, and be able to build and sustain relationships over an extended period of time. This will include extensive knowledge of Master Vendor and On-site solutions.

What You'll Be Doing

• Establish networks that will help identify opportunities for developing current and additional business within your assigned portfolio or area of focus;
• Take full responsibility for the sales activity within the portfolio and drive increased share of client spend;
• Assist in the introduction of new products and business lines into the client(s), under the direction and guidance of the Group subject matter experts;
• Assist and support the Adecco Group Sales teams and drive new sales opportunities within your respective account(s), where relevant
• Assist in the creation of account business plans for specific clients in line with the Adecco Corporate business strategy.
• Qualify job roles and service requirements, ensure that the delivery function serving your accounts have all necessary information and contact to maximize any revenue opportunity;
• Create, manage and maintain the key client contacts at all levels to ensure regular communication with all key Adecco departments and Adecco Corporate leadership team;
• Act as point of referral for escalation of client issues;
• Ensure client invoicing is undertaken in accordance with contract terms and timescales;
• Carry out other reasonable duties as required by the Sector Director
• Build and maintain strong business relationships with all key decision makers and facilitate regular meetings with key Adecco Group personnel ensuring a productive and effective working relationship;
• Drive sales, quality of service, cost of delivery and compliance by providing and monitoring KPI's on all aspects of the service;
• Ensure regular service/performance reviews are performed with the client at all levels;
• Ensure DSO performance for each account is in line with agreed contractual terms;
• Constantly recognize and action opportunities for improving profitability on accounts in line with company goals and strategy.
• Guarantee all work is compliant with internal and external audit requirements and complies with financial legislative requirements e.g. statutory, reporting, tax etc)
• Identify and eliminate non value-added services /activities at every level within the business operation.

About You

Work experience

• Previous experience of recruitment delivery within complex client delivery models
• Customer relationship / operations management experience within a high-demand service industry

Skills

• Numerate and detail-conscious and the ability to understand company issued P&L Accounts for clients and delivery operations.
• Excellent communication skills, both verbally and in writing
• High level of self-motivation - hard working, willing to travel, able to respond well to pressure, tight deadlines and flexible hours in order to achieve agreed objectives

Competencies

• People Skills
• Effective Communication
• Drive to Achieve
• Planning and Organisation
• Customer Service
• Embracing Change
• Financial Acumen
• Business Acumen

Why Choose Us?

It's an exciting time to be part of our team. We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You'll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That's why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that's what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That's what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world's largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.