HR Operations Lead

HR Operations Lead

Lead and enhance core HR operational delivery. Drive system improvements and data accuracy. Be the go-to expert for HR compliance and processes. Open to locations: Canberra and Perth locations.

As our HR Operations Lead, you will drive service delivery, optimise systems and ensure the highest standard of support across the employee lifecycle.

ADF Careers is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year. ADF Careers is on a mission to recruit the right people, in the right numbers, at the right time to support the Australian Defence Force to build, sustain and maximise Defence capability.

Our people are our greatest asset. We recognise and respect our people's need to work in ways that support their careers, families, and lifestyle. That's why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work. Be you, and we'll be better together. To find out more about our great employee benefits and what it's like to be part of the team, reach out to our friendly talent acquisition team.

In this role, you will take the lead in delivering consistent, high-quality HR operations across the employee lifecycle. You will guide a team of HR Operations consultants, ensure data accuracy, and improve systems and processes to support both employees and managers. Working closely with the National Manager – HR Operations, you will identify ways to boost efficiency, enhance service delivery, and ensure compliance with policy and legislation. If you are detail-oriented, tech-savvy, and passionate about HR operational excellence, this is your opportunity to make a real impact.

You will:

• Provide day-to-day leadership and support to the HR Operations team by fostering a collaborative, service-focused team culture.
• Oversee the delivery of core HR operations including onboarding, offboarding, employee movements, benefits administration and HR data management.
• Monitor the quality and timeliness of Level 1 HR services, ensuring a responsive, accurate and consistent employee experience.
• Coordinate the ongoing maintenance and optimisation of HR systems, platforms, and SharePoint resources.
• Ensure accurate and compliant management of employee records, contracts, and documentation.
• Support the development, implementation, and communication of HR policies and procedures.
• Work closely with Payroll and other internal stakeholders to ensure alignment and data accuracy.
• Identify opportunities for process improvements, automation and better use of technology.
• Analyse operational metrics and prepare reporting for the National Manager HR Operations.
• Act as a point of escalation for complex operational issues and enquiries.
• Contribute to audits, risk assessments and compliance reviews as required.

If you have worked in a similar position or just looking for your next opportunity that will make an impact, we want to speak with you.

Your background will demonstrate:

• Intermediate to advanced experience with SuccessFactors HRIS, with strong reporting and analytics capability, alongside proficiency in SharePoint and document management systems.
• Strong leadership and team development skills
• In-depth knowledge of HR administrative practices, recordkeeping, and compliance
• High level of attention to detail and a process-driven mindset
• Excellent communication, problem-solving, and interpersonal skills
• Strong data management and reporting skills
• Ability to manage multiple priorities in a high-volume environment
• Commitment to continuous improvement and customer service excellence

To apply for this position, you must be an Australian citizen and have the ability to maintain an Australian AGSVA security clearance.