Business Analyst, Genai & Salesforce Agent Reporting

Business Analyst Role

We are looking for a highly skilled and experienced Business Analyst with strong expertise in Salesforce CRM Analytics (CRMA) and Salesforce Data Cloud to support the definition, refinement, and delivery of our GenAI and Agent reporting at group and country level. This will be used as the reference to drive country engagement and monitor adoption and performance.

This role will report to the TSC Engagement lead and will bridge business stakeholders, BI Reporting teams, and GenAI/Agent Innovations teams to collect requirements, design & standardized scalable reporting solution, and ensure data alignment and usage by the different community of users.

The ideal candidate understands how GenAI and Agentforce-type agents transform business operations, and how Data Cloud + CRMA enable real-time, cross-cloud insights. The candidate can translate complex business or/and local specificities into structured analytical and data requirements, ensuring our AI-driven reporting is accurate and actionable at group and country level.

The mission is to implement simple, engaging, intuitive and insightful reporting for our Global and local leadership team to:

• Measure GenAI & Agent initiatives impact on Delivery performance
• Follow up the adoption of GenAI & Agent in the countries.
• Monitor our Delivery Data Quality improvement
• Enable proactive forecast & insights on our Delivery management
• Drives Users adoption of Agent reporting

What you'll be doing:

• Meet with key business representation to define and document Leadership &/or Local country business reporting needs on Agent & Gen AI.
• Work closely with Agent Development and Implementation teams, Manager or Recruiters using Agents to foster collaboration and alignment on reporting
• Ensure Agent & GenAI Reporting are properly tested, communicated to business users across the different communities.
• Drive the Agent Reporting roadmap.
• Analyze Agent related data and provide insights on adhoc basis.
• Drive continuous improvement initiatives on Agent Reporting with Agents
• Support SFDC Data Quality and Agent data quality continuous efforts
• Provide ad-hoc support to the user community and establish best practices.
• Provide training and support to new country or users of Agents reporting.
• Support the strategic enterprise-wide implementation of Gen AI and Agent new and existing capabilities across countries, brands, including in depth testing and training of country Data Champions.
• Ensure developments are compliant with DE&I regulation and TAG values

About you:

• 5-10 years of experience in a business administrative role in a service industry environment or an international organization.
• SFDC Sales CRM system knowledge important.
• Detail oriented, organized, flexible and reliable approach.
• Very good analytical skills.
• Excellent Excel skills and general MS Office.
• Affinity towards software and interest in handling multiple systems.
• Team player with a passion for innovation and continuous improvement.
• Good communication and contact skills.
• Interest in working in dynamic multi-cultural & multi-disciplined teams, in a hybrid working model.
• A proactive and solution-oriented work approach combined with a positive can-do attitude.
• Business Fluent in English. Additional languages an advantage.
• SalesForce / CRMA Certified Administrator is welcomed
• SalesForce / Certified Agent Legend is welcomed

Why choose us?

It's an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart, Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.