Customer Service Advisor - At Your Service Advisor

Addison Lee – Giving London Life a Lift

Since 1975, Addison Lee has been at the heart of London's transport network, delivering safe, stylish, and reliable journeys. As the capital's leading passenger car, courier, and black taxi service, we take pride in setting industry standards.

Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.

As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.

New Advisors at Our At Your Service Call Centre

We are hiring for 10 New Advisors at our At Your Service Call Centre! The 'At Your Service' Call Centre in Peterborough, is the global hub for customer service at Addison Lee. As an AYS Advisor, you will be an integral part of our vibrant service team, helping us to deliver an outstanding customer experience.

As a customer service agent, you will be passionate about helping customers, whilst accurately and efficiently booking vehicles, solving challenges, or handling customer complaints via telephone, e-mail, socials and chat.

At Addison Lee, we are incredibly proud of our 'Great Place To Grow' Coaching & Development program. If you want to improve your skills and progress in your career - this could be the perfect role for you!

Shift Information

We are currently recruiting for the following variable start time shifts:

1x 6:00am - 10:00am

1x 10:00 - 13:00

6x 14:00 - 17:00

2 x 22:00 - 23:00

• All shifts are 8 hours, with x2 15 minute breaks & 30 minutes for lunch
• 5 over 7 days - If you're scheduled to work a weekend day, you get a day off in the week
• Excellent on-site facilities, a positive, fast-paced environment and exceptional training program