Systems & Network Support Engineer (onsite In Falls Church VA)

Systems & Network Support Engineer

A well-established technology services firm is seeking a Systems & Network Support Engineer to assist the Director of IT in managing a variety of client environments. This is a hands-on role for a versatile IT professional who thrives in a fast-paced setting and can handle everything from Tier 2 support tickets to building servers and configuring networks. The ideal candidate will have experience working for a Managed Service Provider (MSP) and be comfortable acting as a "one-person IT team" for multiple clients.

Key Responsibilities:

• Provide Tier 2 support for desktops, laptops, and peripherals via ticketing, phone, and email
• Build and configure Windows Server environments, including building Active Directory from scratch
• Administer and troubleshoot Microsoft 365, Exchange, and Teams
• Manage Azure AD, Group Policies, and user permissions
• Troubleshoot network protocols (DHCP, DNS, TCP/IP) and connectivity issues
• Assist with patch management, software deployments, and compliance tasks
• Collaborate with the Director of IT on infrastructure improvements and client projects

Top Skills:

• Windows Server Administration (including AD build experience)
• Microsoft 365 & Exchange Administration
• Network Troubleshooting (DHCP, DNS, TCP/IP)
• Azure AD & Group Policy Management
• Exposure to security tools and vulnerability scans (nice to have)

Preferred Background:

• Previous experience in an MSP environment or similar multi-client support role
• Strong troubleshooting and problem-solving skills across systems and networks
• Ability to work independently and prioritize multiple tasks
• Familiarity with Cisco firewalls and general security best practices

Qualifications:

• Bachelor's degree or equivalent experience
• 3+ years in a business computer environment
• Hands-on experience with Windows client/server OS and networking
• Ability to gain proficiency in cloud solutions (Azure, AWS)
• Network+ and Security+ certifications are a plus
• Excellent verbal and written communication skills

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.