Service Desk Engineer

Technology Service Desk Engineer

Location: Washington, DC (Onsite)

Compensation: $110000 – $125000 / Year

Type of Employment: Contract to Hire

Benefits: This position is eligible for medical, dental, vision, and 401(k).

We are seeking a Technology Service Desk Engineer II to provide Tier 2 technical support across hardware, software, networking, server, and broadcast environments. This role will also play a critical part in supporting live events, troubleshooting complex issues, and collaborating with Tier 1 staff to ensure smooth IT operations.

Responsibilities:

• Provide Tier 2 technical support for end-users across hardware, software, networking, broadcast, and A/V systems
• Support account management in Active Directory, Azure/Entra ID, Exchange, SharePoint, and Print Server systems
• Manage endpoints using Microsoft Intune, AutoPilot, and JAMF Pro
• Deploy software patches, updates, and fixes using Tanium
• Perform basic network troubleshooting (switches, wireless access points, ports)
• Maintain cable infrastructure, fiber systems, and data closets
• Provide technical support during live events
• Document work in the ticketing system and create knowledge base articles
• Collaborate with Tier 1 staff to resolve application issues
• Contribute to process documentation and standard operating procedures

Qualifications:

• Associate degree in Computer Science, IT, or related field
• 3+ years of experience in Desktop/Technical Support or similar role
• Experience with Microsoft, Azure, Office 365, Active Directory, Intune, JAMF preferred
• Strong knowledge of Windows and macOS environments, networking, and mobile operating systems
• Familiarity with printers, scanners, and office automation tools
• Strong problem-solving, communication, and collaboration skills
• Ability to provide remote support and clear instructions
• Flexibility to work evenings, weekends, and holidays as needed

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.