Senior Managed Service Provider Technician

Senior Managed Service Provider Technician

Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Senior MSP Technician to join their team. Please contact us today to discuss this opportunity!

Job Responsibilities:

• Provide on-site and remote support during and after large-scale device, email, and file migrations for ~400 users.
• Work hands-on with end users to complete device enrollments and address issues that can't be automated.
• Support Microsoft 365 environment including identity and access management / single sign-on alignment.
• Collaborate with internal staff, an external MSP, and other partners to ensure a smooth transition to the updated environment.
• Troubleshoot and resolve post-migration issues, escalating to partner teams as needed.

Requirements:

• 3+ years of IT support or systems administration experience (MSP or consulting background strongly preferred).
• Proven experience with device management, onboarding, and post-migration support in Microsoft environments.
• Solid knowledge of Windows OS, Active Directory, and core Microsoft 365 applications.
• Ability to think critically, identify patterns or recurring problems, and clearly report findings.
• Strong customer-service mindset with experience working directly with end users in a decentralized environment.
• Relevant certifications or training a plus: CompTIA A+, Network+, or Security+; Microsoft 365 Certified: Modern Desktop Administrator Associate; Microsoft Certified: Identity and Access Administrator Associate; ITIL Foundation; other vendor-specific training demonstrating hands-on migration or endpoint management expertise.

Why choose Addison IT?

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment: Many of Addison's job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
• Options: You are presented multiple employment options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.