Medical Customer Service Representative (remote After Training)

Medical Customer Service Representative

Addison Group is hiring for a fast-paced healthcare call center project in San Antonio, TX. This is a contract-to-hire role. We're seeking candidates with strong customer service skills, call center experience, and familiarity with healthcare processes and terminology who are seeking a long-term opportunity.

Location: San Antonio, TX – Onsite (Fully Remote after training)

Assignment Type: Contract-to-hire

Compensation: $17.00 – $19.00 / Hourly

Work Schedule: 4-10 hour shifts, Thursday-Sunday: 7AM-6PM CST OR Friday-Monday: 7AM-6PM CST

Benefits: This position is eligible for medical, dental, vision, and 401(k)

Key Responsibilities:

• Handle a high volume of inbound calls related to patient scheduling and healthcare inquiries.
• Deliver clear, compassionate communication to patients and caregivers.
• Accurately document call details and escalate concerns when necessary.
• Work collaboratively with team members to maintain service quality.

Qualifications:

• 2–5 years of experience in a call center or customer service role.
• Prior experience in a healthcare setting is highly preferred.
• Comfortable discussing healthcare-related topics with professionalism.
• Excellent verbal communication and problem-solving abilities.

Additional Details:

• Start Dates: 11/3 or 11/10
• Remote capability: work from home after 4 weeks of training
• Training: 4 weeks. The schedule is Monday–Friday 8:00 AM – 5:00 PM
• Work Schedule After Training: 4-10 hour shifts, Thursday-Sunday: 7AM-6PM CST OR Friday-Monday: 7AM-6PM CST
• Overtime Policy: May require up to 2 hours of weekly overtime + voluntary opportunities

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.