IT Systems Support Technician

IT Systems Support Technician

We are seeking an experienced IT Systems Support Technician to join a growing IT team in Oklahoma City. This role is ideal for someone with strong hands-on experience supporting server environments, Microsoft 365 administration, networking infrastructure, and end-user support in a fast-paced business environment.

The ideal candidate will have a strong technical foundation, excellent troubleshooting skills, and the ability to work independently while supporting multiple systems and users.

Responsibilities

• Support and maintain Windows Server environments
• Troubleshoot and manage server infrastructure including:
• RAID configurations
• Server Manager
• Hyper-V
• SQL environments
• Administer and support Microsoft 365 products and the Microsoft 365 Admin Portal
• Configure and troubleshoot DNS records including SPF and TXT records
• Support network infrastructure including:
• VLANs
• DHCP
• VPN connectivity
• Switches and wireless networking
• Assist with maintaining HIPAA-compliant systems and secure Outlook/email configurations
• Provide technical support for desktops, laptops, printers, and end-user devices
• Perform system upgrades, patching, maintenance, and troubleshooting
• Document technical issues and resolutions within ticketing systems
• Escalate advanced infrastructure issues when necessary
• Provide excellent customer service and communication to internal users

Qualifications

Required:

• 2+ years of IT support, systems administration, or infrastructure support experience
• Experience supporting Windows Server environments
• Working knowledge of:
• Hyper-V
• RAID configurations
• Microsoft 365 administration
• DNS, SPF, and TXT records
• VLANs, DHCP, and VPN technologies
• Strong troubleshooting and problem-solving skills
• Understanding of HIPAA compliance and email security best practices
• Excellent communication and customer service skills

Preferred:

• CompTIA A+ and/or Network+ certifications
• Experience supporting SQL environments
• Experience with ticketing systems and remote support tools
• MSP or multi-site support experience