IT Support Technician

IT Support Technician

Location: Oklahoma City, OK (On-site)

Salary Range: $45,000 - $65,000 annually depending on experience

Benefits: The position is eligible for medical, dental, vision, and 401(k).

Must be authorized to work in the United States. Sponsorship for work authorization is not available for this position.

Position Summary:

We are seeking a self-motivated and service-oriented IT Service Desk Support Specialist to join our team in Oklahoma City. This role is ideal for someone who enjoys working independently with minimal supervision, building relationships with end users, and taking ownership of support needs across various locations.

You'll provide in-person and remote technical support across company sites, with up to 50% travel using a company vehicle. This position requires strong technical aptitude, a proactive mindset, and a willingness to jump into projects and cross-train in other areas of IT when ticket volume is low.

Key Responsibilities:

• Deliver responsive Tier 1–2 support for hardware, software, networking, and peripherals
• Serve as a primary contact for technical issues via ticketing system, email, and phone
• Travel to off-site company locations using a company-provided vehicle to resolve technical issues
• Assist with onboarding of new employees, hardware setups, and user access provisioning
• Contribute to internal IT projects, process improvements, and system rollouts when available
• Document technical solutions and maintain accurate service records
• Build and maintain positive working relationships with employees across departments
• Work hands-on in a fast-paced, team-oriented environment with a high level of initiative

Qualifications:

• 2+ years of experience in IT service desk or field support
• Proficiency in Windows OS, Microsoft 365, basic networking, and Active Directory
• Experience using remote desktop tools and IT ticketing systems
• Valid driver's license (for company vehicle use)
• Excellent communication skills and a customer-focused attitude
• Strong organizational and time-management skills
• IT certifications (CompTIA A+, Network+, etc.) a plus
• High school diploma or equivalent required; associate degree preferred

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.