Engineering Support & Customer Success Analyst (remote, MUST Be In USA) - Remote Eligible

Engineering Support & Customer Success Analyst

A fast-growing AI-first supply chain risk intelligence company is looking for an Engineering Support professional. This position works directly with Customer Success, Sales, Product, and Technology. Providing technical assistance to data operations, customer support, and working with the developers to assist in resolving data quality issues.

Required Skills:

1. SQL - must have

2. API experience/knowledge

3. SSO/MFA configuration & troubleshooting - Knowledge/Experience

Job Description:

· Promptly complete customer requests and follow up to ensure satisfaction, ensuring the ticket/request has accurate and complete documentation, including steps taken, customer communication, escalations, etc.

· Resolve data quality issues, scoring discrepancies, and technical bugs leveraging both front and backend tooling

· Support the Sales and Customer Success team with various data and reporting needs as they prepare product demos

· Perform qualitative data analysis on work completed by an offshore service provider

· Pull custom reports from Auth0 and Snowflake

· Complete technical requests such as SSO and MFA setup, working closely with the customer

· Troubleshoot SSO issues and join calls with customers as needed

· Provide top-tier, premium customer service and collaborate across our stellar Customer Success and Sales teams as well as Product and Technology

What You Bring:

· Education background in Computer Science, or a data-heavy field

· Experience using SQL, ideally with Snowflake

· Experience working with APIs

· Eagerness to learn and problem solve

· Ability to manage priorities effectively and meet deadlines in a fast-paced environment

· Ability to follow structured workflows and instructions accurately

· Exceptional attention to detail

· Strong adaptability and problem-solving under pressure

· Strong analytical skills

· Humble, hungry, smart attitude and growth mindset

Nice to Have:

· Bachelor's degree or equivalent years of experience

· Experience working in a startup environment

· Experience with Retool

· Experience with Tableau

· Experience with Looker

· Experience working within an agile framework

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.