Customer Support Clerk

Customer Support Clerk

Addison Group is partnering with a valued client to identify a detail-oriented Customer Support Clerk. This opportunity is ideal for someone who thrives in a fast-paced environment and enjoys supporting both customers and internal teams.

The Customer Support Clerk will assist with administrative and customer-facing tasks to help ensure efficient daily operations. This role requires strong communication skills, accuracy in data handling, and the ability to manage multiple responsibilities simultaneously.

Key Responsibilities:

• Provide professional and courteous support to customers and team members via phone, email, and in person
• Accurately input, update, and maintain customer and operational data
• Work within spreadsheets to organize information, including sorting and transferring data between platforms
• Prioritize workload effectively to meet deadlines and service expectations
• Review and verify information for accuracy and completeness
• Adapt to evolving processes and shifting priorities in a fast-paced setting
• Maintain discretion when handling confidential or sensitive information

Qualifications:

• Strong written and verbal communication skills
• Demonstrated ability to perform accurate, high-volume data entry (typing assessment may be required)
• Basic proficiency in Microsoft Excel, including sorting and data organization
• Excellent organizational and time management skills
• High attention to detail and commitment to accuracy
• Ability to remain flexible and adjust to changing priorities
• Professional approach to handling confidential information

Perks:

• Collaborative and team-oriented work environment
• Opportunity to build administrative and customer service experience
• Potential for long-term career growth

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.