Customer Service Representative

Customer Service Representative

Location: Chicago, IL (relocating to Itasca, IL in 2026 – candidates must be comfortable with both locations)

Industry: Logistics / Transportation

Compensation: $20 – 21/hour contract

Work Schedule: Second Shift, Monday–Friday, 12:00 PM – 9:00 PM (1-hour lunch). Hybrid schedule with mandatory in-office days on Monday and Wednesday, plus one additional day onsite.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client: Addison Group is hiring for our client, a logistics company experiencing significant growth. This is an excellent opportunity for candidates looking to gain exposure in transportation and logistics while working in a collaborative and supportive environment with room for advancement.

Job Description: The Customer Service Representative will support the brokerage operations team by managing a shared inbox, handling customer and carrier communications, and ensuring shipments run smoothly. This role is ideal for someone detail-oriented, quick with technology, and comfortable working in a fast-paced environment.

Key Responsibilities:

• Monitor and respond to inquiries from carriers and customers via a shared inbox.
• Verify shipment details such as driver arrivals, pickups, deliveries, and delays.
• Provide clear, professional communication to resolve customer concerns.
• Escalate complex issues to the appropriate team members as needed.
• Maintain accurate records of communications and confirmations.
• Collaborate with internal teams to improve processes and support overall operations.
• Manage multiple tasks simultaneously while meeting deadlines in a fast-paced setting.

Qualifications:

• High school diploma or GED required.
• Strong typing skills with accuracy and speed.
• Proficiency with Microsoft Office and email communication tools.
• Excellent written and verbal communication skills.
• Strong attention to detail, organization, and ability to prioritize.
• Comfortable working in a fast-paced, deadline-driven environment.
• Basic understanding of U.S. geography preferred.
• Previous logistics experience not required—ideal for candidates from customer service, retail, or hospitality backgrounds who want to grow into a logistics career.

Additional Details:

• Contract-to-hire opportunity.
• Casual dress code

Perks:

• Hybrid schedule with consistent onsite collaboration.
• Career growth potential in the logistics and transportation field.
• Exposure to a fast-growing industry with long-term stability.
• Supportive, team-oriented culture that values learning and development.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.