Customer Service Representative

Customer Service Representative

Location: Austin, TX (Hybrid)

Industry: Non-Profit / Professional Association

Pay: $20 - $23 / hour (depending on experience)

Benefits: This position is eligible for Medical, Dental, Vision and 401K available.

About Our Client:

Addison Group is partnering with a well-established non-profit organization dedicated to supporting healthcare professionals nationwide. Our client fosters a collaborative and mission-driven work culture focused on empowering members through education, advocacy, and community engagement.

Job Description:

We are seeking a Customer Service Representative to join our client's Member Support team. This individual will serve as the main point of contact for members and prospective members, ensuring an exceptional service experience through phone, email, and in-person communication. The ideal candidate will be highly organized, detail-oriented, and passionate about helping others while supporting membership operations and engagement initiatives.

Key Responsibilities:

• Respond to member inquiries via phone, email, and support tickets, ensuring timely and professional resolution.
• Process new memberships, renewals, payments, and related transactions accurately.
• Assist members with website navigation, login issues, and account updates.
• Maintain up-to-date and detailed member records in the CRM system.
• Support membership campaigns, special programs, and promotional initiatives.
• Prepare and distribute materials for meetings, events, and conferences.
• Assist with data cleanup projects and contribute to process improvement efforts.
• Handle incoming and outgoing mail and shipments as needed.
• Collaborate with team members on departmental projects and administrative tasks.
• Provide backup support to colleagues and help onboard new team members.

Qualifications:

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• At least 3–4 years of administrative or customer service experience.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple priorities.
• Proficient in Microsoft Office Suite and comfortable learning new systems.
• Prior experience with CRM or customer support software (e.g., Salesforce, Zendesk) is a plus.
• Professional, dependable, and team-oriented with strong attention to detail.

Additional Details:

• Schedule: Full-time, Monday–Friday
• Environment: Hybrid schedule with some in-office presence required
• Duration: Contract-to-hire opportunity through Addison Group

Perks:

• Collaborative and mission-focused workplace
• Hybrid work flexibility
• Opportunity for long-term employment with a respected organization
• Access to Addison Group's dedicated support team during your assignment

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.