Customer Service Representative

Customer Service Representative

Role: Customer Service Representative

Location: Houston, TX

Schedule: On-site M-F 8-5pm

Pay: $52,000 - $56,160 / year

Benefits: This position is eligible for medical, dental, vision and 401k.

Essential Duties and Responsibilities

• Establish and sustain direct verbal and written contact with customers on such efforts that include technical, commercial, and price-based inquiries and topics.
• Work on budgetary and formal bid requests to determine product specification and bid parameters, qualifications, stipulations, and time frames.
• Fully participate in the project contract process in the CRM, from quoting to sale or possible loss, by justifying, recording, and monitoring the projects through the issue of quotations, influence of customer decision, order entry, and product order fulfillment and after sales product completion efforts.

Qualifications

• Mechanical, electrical, or manufacturing technical background, understanding or experience, preferred.
• Degree in STEM field strongly preferred. Will consider technical training school diploma or certificate in STEM field in lieu of four-year degree.
• This is an entry level role, will consider 2+ years of experience.
• Experience with Microsoft Office suite, specifically Excel.
• Must be able to effectively manage multiple projects with a number of different customers simultaneously.
• Excellent written and verbal communication skills.
• Ability to solve practical problems and deal with a variety of unknown variables working toward solving issues related to customer demands, complaints, and general needs.
• Etc.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.