Customer Service Representative

Customer Service Representative

An Addison Group client is looking for a Customer Service Representative!

Location: Pittsburgh, PA

Assignment Type: Full-Time, Long-Term Contract (~9 months, potential extension)

Compensation: $20–25/hr

Work Schedule: 8:00am – 4:00/5:00pm, Monday–Friday, some flexibility, eligible for OT

On-Site or Hybrid: Fully On-Site

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Job Responsibilities:

• Serve as the primary point of contact for customer inquiries, orders, and service requests.
• Enter and manage customer orders using ERP software, ensuring accuracy in pricing, availability, and delivery dates.
• Coordinate with production, logistics, and sales teams to ensure timely fulfillment of customer orders.
• Monitor inventory levels and lead times to proactively communicate with customers.
• Resolve customer issues related to shipments, billing, product specifications, and returns.
• Maintain detailed records of customer interactions and transactions.
• Generate reports and analyze customer data to support continuous improvement.
• Support internal teams with ERP-related tasks such as order tracking, invoicing, and documentation.

Requirements:

• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• 2+ years of customer service experience, ideally in manufacturing or industrial environments.
• Strong understanding of order management, inventory control, and logistics processes.
• Excellent communication and problem-solving skills.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Ability to multitask and work in a fast-paced environment.

Why choose Addison Group?

• Pay: We negotiate high salaries using the US Bureau of Labor Statistics.
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, and 401k.
• Permanent Employment: Many of Addison's job openings lead to potential permanent employment.
• Connections: You connect directly with hiring managers.
• Options: You are presented multiple employment options near your home.
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.