Customer Service Representative - Dispatcher

Customer Service Representative / Dispatcher

Location: Denver, CO

Industry: Manufacturing

Pay: $20 – $22 / Hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client: Addison Group is partnering with a well-established Denver-based organization seeking a Customer Service Representative/Dispatcher to join their onsite team. The company operates in a modern, spacious office environment and supports a busy service department that coordinates technician schedules and customer communication.

Job Description: This role supports daily customer service and technician dispatch functions. The Customer Service Representative/Dispatcher manages incoming inquiries, organizes technician schedules, updates customers on service activity, and ensures accurate documentation and coordination across internal teams.

Key Responsibilities:

• Review daily emails, voicemails, and outstanding customer requests at the start of each shift
• Coordinate schedules and assignments for a group of field technicians
• Respond to phone calls and emails, updating customers and arranging service appointments
• Ensure technicians have accurate job details, timing, and location information
• Prepare and process purchase orders and verify related receipts
• Maintain service records, work summaries, and follow-up notes
• Assist technicians in staying current on scheduled and pending maintenance tasks
• Prepare simple service quotes and communicate details to customers
• Collaborate with internal teams such as accounting, supervisors, parts personnel, and sales to support service needs

Qualifications:

• 2+ years experience in customer service or dispatching
• Proficient in Microsoft Office Suite
• Strong phone communication and organizational skills
• High attention to detail and strong follow-through

Additional Details:

• Full-time schedule: Monday–Friday, 8:00 AM–5:00 PM
• 100% onsite role with on-site parking

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.