Customer Service Representative

Customer Service Representative

Addison Group is partnering with our client to find a detail-oriented and motivated Customer Service Representative for a contract-to-hire opportunity. This is a great role for someone looking to grow their career in a professional business environment while gaining hands-on ERP and data management experience.

Job Title: Customer Service Representative

Location: Austin, TX

Type: Contract to Hire

Industry: Business Services / Operations

Pay: $20–22/ hour

Hours: Monday-Friday, 8AM-5PM

Benefits: This position is eligible for medical, dental, vision, and 401K

Job Description: The Customer Service Representative will be responsible for processing and validating orders, maintaining accurate billing information, and ensuring smooth coordination across multiple departments. This role requires excellent attention to detail, strong computer skills, and the ability to adapt quickly in a fast-paced environment.

Key Responsibilities:

• Enter, review, and verify order information for accuracy and completeness.
• Maintain accurate billing records while adhering to specific customer requirements.
• Assist with processing invoices and approvals in third-party systems.
• Support month-end tasks to ensure timely reporting and closing.
• Partner with internal teams to provide excellent customer service and resolve issues.
• Consistently meet productivity and quality goals while maintaining attention to detail.
• Perform additional administrative tasks as needed.

Qualifications:

• 1+ years of experience in customer service or administrative role.
• Familiarity with ERP systems (Oracle or SAP preferred).
• Strong data entry skills with high accuracy and efficiency.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Quick learner with a strong work ethic and desire to grow.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.