Client Support Specialist

Provider Support Specialist

Addison Group is seeking a reliable and detail-oriented Client Support Specialist to support our client's healthcare operations team. This role is ideal for someone who excels in a fast-paced, high-volume environment and enjoys supporting providers through administrative assistance, phone-based support, and efficient problem-solving.

Key Responsibilities:

• Serve as a primary point of contact for inbound phone calls from providers and internal teams
• Provide timely support by answering questions, documenting requests, and routing issues appropriately
• Perform accurate data entry and maintain up-to-date records in internal systems and web-based portals
• Monitor and support daily workflows to ensure tasks are completed efficiently and within established timelines
• Identify, troubleshoot, and resolve workflow or process issues in collaboration with internal teams
• Review information and documentation for accuracy, completeness, and compliance with internal standards
• Track, document, and follow up on open items to ensure resolution
• Communicate clearly and professionally with providers to support ongoing operations
• Handle confidential information in accordance with privacy and compliance guidelines

Requirements:

Experience:

• 3+ years of administrative, provider support, or office-based experience, preferably in healthcare or a regulated environment

Education:

• High school diploma or equivalent required

Skills:

• Strong verbal and written communication skills
• Typing speed of 65 WPM or higher
• Excellent organizational and time management abilities
• High attention to detail and accuracy
• Ability to multitask and manage a high-volume workload
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Comfortable working with web-based systems, phone queues, and data entry tools

Personality:

• Professional, dependable, and proactive
• Strong customer service mindset
• Team-oriented with the ability to work independently

Perks:

• Join a collaborative and mission-driven healthcare team
• Gain experience in a growing provider support environment
• Opportunities for growth and long-term placement
• Work closely with healthcare providers and operational teams
• Make a meaningful impact by supporting provider efficiency and patient care

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.