Client Services Coordinator

Client Services Coordinator

The client services coordinator is a key part of the project lifecycle, working closely with sales, design, and project management teams. This role combines customer service, analytical skills, and attention to detail to ensure accurate proposals, smooth order processing, and efficient communication across departments. It's a fast-paced, team-oriented environment where no two days are the same.

Location: Rockville, MD (Hybrid after training)

Assignment Type: Direct hire (full-time, permanent)

Pay: $55,000 – $60,000 annually (based on experience)

Work Schedule: Monday – Friday, 8:30 AM – 5:00 PM ET | 40 hours per week | In-office during training (approx. 6–12 weeks), then hybrid (3 days in-office, 2 days remote)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client: Our client is a dynamic organization in the workplace design industry that delivers innovative solutions for corporate, healthcare, government, and education environments. Their team is collaborative, supportive, and highly focused on creating spaces that are both functional and inspiring.

Key Responsibilities:

• Partner with sales and design teams to review specifications and prepare accurate proposals
• Apply pricing, discounts, and cost details for complex projects (including installation, freight, and labor)
• Enter and track orders, monitoring shipping and delivery schedules
• Communicate updates across departments and resolve project-related issues
• Support project managers once orders are placed and acknowledged
• Utilize CRM and Excel-based tools to maintain detailed project records
• Review proposals with management prior to client submission
• Contribute to forecasting, reporting, and overall project success

Qualifications:

• 5+ years of professional experience handling full life-cycle projects (eg: Inside sales, contract management, event planning, etc.)
• Prior experience in furniture, architecture, or design industries is helpful but not mandatory
• Demonstrated ability to manage multiple detailed projects simultaneously
• Strong organizational and communication skills, with excellent attention to detail
• Proficiency with Microsoft Office Suite; experience with CORE or CAP a plus
• Ability to work independently in a fast-paced environment while maintaining a team-focused mindset
• Bachelor's degree preferred but not required

Additional Details:

• Background check required (education, federal/state/county verification)
• Not eligible for overtime
• Interview process includes online assessments and in-person meetings with department leadership

Perks:

• Hybrid work schedule after training
• Collaborative, supportive "family-style" team culture
• Structured training program with strong mentorship—this is not a sink-or-swim environment
• Opportunities for growth within a stable, well-established company

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.