Business Services Specialist
Addison Group
Business Services Support Specialist
A global manufacturing company located in Huntley, IL, is seeking a Business Services Support Specialist to join their collaborative and friendly Customer Service support team. This is an excellent opportunity to work in a supportive environment with strong internal communication and growth potential.
The Business Services Support Specialist will assist customers with quotations, orders, and issue resolution while maintaining seamless communication with internal departments. The role also involves coordinating inventory levels, shipment updates, and product changes to ensure customer satisfaction.
Key responsibilities include:
- Prepare and process customer quotes and forward to Sales or directly to customers
- Monitor quote processing to ensure timely and accurate execution
- Respond to routine customer inquiries in a professional and courteous manner
- Assist with establishing new customer accounts via phone, email, or in coordination with Sales
- Create documentation with customer specifications for Engineering, Finance, and Quality departments
- Perform and monitor CRM entries, including those entered by Sales
- Coordinate and communicate updates regarding inventory levels, shipments, and products
Qualifications include:
- Bachelor's Degree required
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong CRM experience and familiarity with tracking metrics
- Excellent written and verbal communication skills
- This role will evolve into an Inside Sales Role, need to comfortable on the phones
This is a full-time, onsite role in Huntley, IL. The ideal candidate is detail-oriented, team-focused, and capable of multitasking in a fast-paced environment.
Perks include:
- Excellent benefits: FREE health and dental insurance for the employee
- Yearly reviews, free coffee and snacks each day
- Collaborative work environment with 100% in office schedule