Associate Customer Service Representative

Associate Customer Service Representative

Chicago, IL

Distribution

$21.50/hour

This position is eligible for medical, dental, vision, and 401(k).

Addison Group is hiring an Associate Customer Service Representative for one of our manufacturing and distribution clients. This role supports a growing customer service team focused on delivering reliable, high-quality support to customers and internal partners.

Contract-to-hire opportunity for a motivated and energetic customer service professional to work in a fast-paced call center environment. The role offers potential for permanent hire to continually support the sales teams with customer satisfaction.

Manage a high volume of inbound customer calls while maintaining strong service standards

Enter, update, and maintain customer orders within an ERP system

Provide order status updates, shipment tracking, and proof of delivery

Respond to inquiries regarding returns, credits, invoices, and basic account information

Act as a first point of contact for common product-related questions

Resolve order discrepancies and customer concerns efficiently

Process documentation requests, credit/debit memos, and occasional credit card payments

Meet performance metrics and support additional duties as assigned

Minimum of 1 year of customer service experience in a call center environment

Strong retail customer service experience with phone-based support will be also considered

Manufacturing, distribution, or product-based industry experience preferred

High school diploma or equivalent required

Proficiency with Microsoft Office (Excel, Teams); CRM or ERP experience preferred

SAP experience and using a chat feature is a plus

Strong computer skills and ability to navigate multiple systems

Demonstrated job stability and comfort with phone-based customer service

Positive attitude, strong communication skills, and dependable work ethic

Start Dates: 6/15 or 6/22

Call center operates 7:00 AM – 7:00 PM

Shift start times may vary (7:30 AM, 8:00 AM, 8:30 AM, 9:00 AM, or 9:30 AM)

Work Environment is REMOTE Monday and Friday, onsite Tues, Wed and Thurs

Company likes to hire from within

Opportunity for long-term employment

Consistent scheduling options

Training on systems and processes

Collaborative, professional work environment

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.