Service Desk Engineer - Elite Team
Service Desk Engineer
ADDA is partnering with a leading IT Managed Service Provider dedicated to delivering exceptional IT support and services to their clients. They pride themselves on their commitment to customer satisfaction and their team-oriented work environment. We are currently seeking a dynamic and experienced Service Desk Engineer to join their team.
The Role
As a Service Desk Engineer on our elite team, you'll take on diverse technical challenges across infrastructure, cloud, networking, and security. You'll work directly with clients and teammates to diagnose, resolve, and prevent issues — while also driving improvements to processes, documentation, and tools.
This role is not about "closing tickets." It's about thinking on your feet, adapting to new situations, and finding solutions that stick. If you thrive on variety, get bored with monotony, and are always asking "how can we do this better?", this is the place for you.
What You'll Do
Handle advanced technical issues across multiple environments (Windows, macOS, Linux, Microsoft 365, Google Workspace, Azure, networking, security, etc.). Take ownership of problems from start to finish, ensuring fast, effective, and lasting solutions. Collaborate with peers — a team of equals — to share knowledge, mentor, and improve outcomes. Contribute to and refine the knowledge base so that solutions scale. Identify repetitive tasks or patterns and propose automation, self-service, or process improvements. Support projects such as migrations, deployments, and security enhancements.
What We Expect You to Bring
A strong foundation in IT systems, networking, and security — but more importantly, the ability to learn and adapt quickly. Proven experience troubleshooting complex problems, even without prior exposure to the platform or tool. A logical, methodical approach to problem-solving and diagnosis. Hunger to expand your knowledge and tackle new challenges. A mindset that repetitive work should be eliminated, automated, or simplified. Clear communication skills with both technical and non-technical people. Experience in a Managed Services or fast-paced multi-client environment is highly valued. Certifications (Microsoft, Cisco, CompTIA, etc.) are a plus, but curiosity, capability, and hunger to improve matter most.
Why Join Us
No tiers, no escalations — just a non-tiered team of highly skilled engineers. Variety and exposure — work across dozens of environments and technologies. Impact — your ideas for automation, efficiency, and self-service are expected and implemented. Growth — support for certifications, training, and new opportunities. Culture — hunger, innovation, accountability, and collaboration drive everything we do.