IT Field Services Project Manager – Hybrid (NYC HQ)

IT Field Services Project Manager

We're seeking a proactive and detail-oriented IT Field Services Project Manager to oversee the deployment, coordination, and operational readiness of endpoint technology and network infrastructure across retail, lab, and office locations nationwide. This individual will serve as the primary point of contact for all field implementation initiatives, representing the internal IT team in decision-making and ensuring projects are executed with precision, efficiency, and accountability.

The ideal candidate thrives in a fast-paced environment, can balance multiple projects simultaneously, and communicates confidently across technical and non-technical stakeholders.

What You'll Do:

• Own the full lifecycle of field technology deployments — from scheduling and logistics through installation and validation — for new retail stores, lab upgrades, and corporate spaces.
• Represent the IT organization in internal meetings, providing updates, recommendations, and final decisions once fully ramped.
• Coordinate equipment delivery and technical labor for new and existing sites, including internet circuit installations, endpoint device deployments, and network cutovers.
• Collaborate cross-functionally with IT Engineering, Procurement, and Operations to ensure hardware and configurations meet company standards and business timelines.
• Maintain and enhance documentation for field services standards, installation procedures, and vendor responsibilities, creating a centralized knowledge base for consistency and scalability.
• Test and validate endpoint devices and other user-facing hardware to ensure quality control and reliability across the fleet.
• Assist in the evaluation and rollout of new optometrical or specialized lab devices, partnering with business teams to ensure successful field integration.
• Monitor project progress, resolve blockers, and keep stakeholders informed of decisions, risks, and milestones.
• Leverage and manage vendor partnerships, ensuring service quality while identifying new opportunities for improved performance or cost efficiency.
• Travel to sites (~15%) to oversee installs, validate quality, and optimize deployment processes.
• Partner with onsite IT logistics and field technicians to prioritize day-to-day execution and maintain clear accountability for project deliverables.

Who You Are:

• Experienced in project management, field services, or IT deployment coordination, ideally in retail, hospitality, or construction environments.
• Detail-driven, with the ability to manage multiple simultaneous initiatives under tight deadlines.
• A clear and confident communicator who can bridge the gap between technical teams, vendors, and business stakeholders.
• Comfortable making autonomous decisions on behalf of leadership once aligned on goals and standards.
• Naturally curious and process-oriented, eager to improve workflows, tools, and documentation.
• Calm under pressure, with a solution-first mindset and strong sense of accountability.
• Comfortable traveling for project oversight (approx. one trip per quarter).

Preferred Qualifications:

• Prior experience managing IT infrastructure or field deployments across multiple locations.
• Familiarity with network and endpoint hardware installation processes.
• Working knowledge of Google Workspace tools (Docs, Sheets, Slides) or similar collaboration platforms.
• Experience interfacing with ISPs, AV vendors, or low-voltage contractors a plus.