The Lead, Operations Specialist is the subject matter expert and will be responsible for assisting leadership with oversight of their respective teams. This individual will provide feedback, training, and guidance to ensure operations staff is following department protocol and processes. This role will be responsible for handling any issues or problems that cannot be resolved from other members within the team. This individual will work closely with supervisor and leadership to develop operations process improvements. A Lead, Operations Specialist demonstrates advanced or expert knowledge, skills, and abilities.